Service & Repair

Fast help for CCTV, intruder alarms, fire detection and access control — from simple fixes and support to full system takeovers.

Got a fault or just a question?

Tell us what’s happening and we’ll guide you — whether it’s a quick fix over the phone, a remote session, or an engineer on site. We service and repair systems we installed and those fitted by others, with clear pricing and tidy work every time.

Why choose our service team

  • Rapid diagnosis: Phone triage, remote checks (where supported), and quick call-outs.
  • Multi-discipline expertise: CCTV, intruder alarms, fire detection and access control.
  • Takeovers welcome: We repair and maintain systems we didn’t install.
  • Neat, documented fixes: Labeled devices, updated settings, and clear reports.
  • Stock on the van: Common sensors, power supplies, recorders and batteries.
  • Transparent pricing: No-surprise quotes — options explained before work.

What we fix

All brands supported where parts are available.

CCTV

  • No image / black screen / “no signal”
  • Night vision issues, glare or ghosting
  • App viewing & playback problems
  • NVR/DVR faults, disk errors, storage sizing
  • Camera relocation, cleaning & re-aiming

Intruder Alarms

  • False alarms, low battery, tamper alerts
  • Sensor faults (PIR/door contact/shock)
  • Keypad/panel errors, app notifications
  • Upgrades to wired/wireless/hybrid

Fire Detection

  • Detector faults, call point/sounder issues
  • Panel battery/PSU warnings
  • Cause & effect checks, device replacements
  • Wireless surveys and upgrades

Access Control

  • Maglock/strike not releasing
  • Push-to-exit / emergency release faults
  • Reader, fob/card and keypad issues
  • Door monitoring and forced-door alarms
  • Intercom audio/video problems

Quick checks you can try

  • Confirm power (plugs/UPS) and internet/router lights
  • For apps: check login/password and phone OS updates
  • Note the exact error message or indicator lights

How it works

Simple, clear and efficient.

1) Triage

Tell us the fault, when it started, and any changes (power, building works, new router). We’ll attempt a quick remote fix if possible.

2) Visit & Diagnose

An engineer attends with common spares. We test, isolate the fault and explain your options.

3) Fix & Optimise

We repair or stabilise same-day where possible, optimise settings, and tidy cabling/labels.

4) Report & Follow-up

You get a clear summary and any recommendations. We can schedule servicing to prevent repeat faults.

Support options

  • Ad-hoc repairs & upgrades
  • Planned maintenance visits
  • Remote support where supported
  • Out-of-hours call-outs (subject to availability)